Grievance Policy for BizTradeMart.com
At Biz Trade Mart, we prioritize the satisfaction and trust of our users. If you have any grievances related to our services, transactions, or the conduct of buyers and sellers, we are here to assist you. This Grievance Policy outlines the process for addressing and resolving complaints effectively and efficiently.
1. Scope of the Policy
This policy covers grievances related to:
- Product quality or discrepancies.
- Delays or issues in shipping and delivery.
- Disputes between buyers and sellers.
- Subscription-related concerns for vendors.
- Technical issues or platform-related complaints.
2. Filing a Grievance
If you have a complaint, you can submit it through one of the following channels:
- Email: Write to us at grievance@biztrademart.com.
- Phone: Contact our customer support at +91-XXXXXXXXXX during business hours.
- Online Form: Submit a complaint through the Contact Us section on our website.
Please include the following details for prompt resolution:
- Your full name and contact information.
- Order ID, transaction ID, or subscription details (if applicable).
- A clear description of the issue.
- Supporting documents, such as invoices, screenshots, or emails.
3. Grievance Redressal Process
- Acknowledgment:
- Upon receiving your grievance, we will acknowledge it within 24 hours.
- Review and Investigation:
- Our grievance officer will thoroughly review the issue and gather relevant information from all parties involved.
- Investigations may involve verifying transaction details, product specifications, or communication records.
- Resolution:
- A resolution will be provided within 7 business days of receiving the grievance.
- In complex cases requiring further investigation, the timeframe may be extended, and you will be notified accordingly.
4. Grievance Officer
For escalations or unresolved issues, you can directly contact our Grievance Officer: