Return & Cancellation Policy

At Biz Trade Mart, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. Below is our Return & Cancellation Policy applicable to all products purchased via Kartto.com, our e-commerce platform.

Returns Policy

Eligibility for Returns

• Buyers may request a return within 7 days of delivery if:
1. The product is defective or damaged upon delivery.
2. The product received is significantly different from the description or agreed quality.
3. The product is missing parts/accessories as promised during purchase.

Conditions for Returns

• Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Certain products (e.g., perishable goods, customized items) are non-returnable unless delivered in damaged or defective condition.

Return Process

1. Submit a return request through your account on Kartto.com or email us at returns@kartto.com within the stipulated timeframe.
2. Our team will review your request and may ask for supporting documents like images of the product and packaging.
3. Once approved, we will coordinate the pickup of the product or request the buyer to ship it back to the seller.

Cancellation Policy

Order Cancellations by Buyer

• Buyers may cancel orders before the seller ships the product by contacting our customer support team or directly through the Kartto.com dashboard.
• Once the product is shipped, cancellations are not allowed. You can opt for a return after delivery as per our Returns Policy.

Order Cancellations by Seller

• Sellers may cancel orders due to unforeseen circumstances, such as product unavailability. In such cases:
• Buyers will be notified immediately.
• A full refund will be processed within 7–10 business days.

Contact Us

For any queries or assistance, please reach out to our support team:

• Email: support@kartto.com
• Phone: +91-XXXXXXXXXX
• Available Hours: Monday to Friday, 9:00 AM to 6:00 PM