Shipping & Delivery Policy for Buyers

At Biz Trade Mart through Kartto.com, we are committed to providing a smooth and reliable shipping experience for our buyers. Below are the terms and guidelines regarding shipping and delivery:

Shipping Process

Products ordered will be shipped either by the seller’s own logistics provider or by a third-party logistics service partnered with Kartto.com.
Buyers will receive a confirmation email or SMS with tracking details once the order is shipped.

Delivery Timeframes

Delivery timelines vary based on the product and location:
- Domestic Deliveries: Typically within 2–7 business days.
- International Deliveries: Estimated delivery time is 7–15 business days, depending on the destination.
Delivery timelines will be displayed during the order placement process.

Shipping Charges

Shipping charges depend on the type of product, its weight, dimensions, and destination. These charges will be displayed at checkout before you place your order.

Order Tracking

Buyers can track their orders through their Kartto.com account dashboard or the tracking link shared via email/SMS.

Delivery Conditions

It is the buyer's responsibility to provide an accurate delivery address and contact information.
If a delivery attempt fails due to an incorrect address or unavailability, additional re-shipping charges may apply.

Delayed Deliveries

While we strive to meet promised delivery times, delays may occur due to:
- Weather conditions or natural disasters.
- Regulatory restrictions or customs delays (for international orders).
Buyers will be notified in case of any delays.

Non-Delivery Claims

If an order is not delivered within the specified timeframe, buyers can contact our customer support team to raise a complaint.
For non-delivered orders verified as lost, a full refund will be initiated.

Contact Us

For any queries or assistance regarding shipping and delivery, please contact:

Email: support@kartto.com
Phone: +91-XXXXXXXXXX
Hours: Monday to Friday, 9:00 AM to 6:00 PM